The Daily Q&A: May 18th, 2023

Introduction

Welcome to the latest edition of ‘The Daily Q&A,’ where we take a closer look at some of the technical support conversations taking place in the world of online businesses. Today, we’ll be diving into a recent encounter between a content writer and a client, discussing how to delete a Twilio account sub-account and update credentials. We’ll also be examining a login issue and DNS records.

Deleting Twilio Account Sub-Accounts and Updating Credentials

In the video of the technical support conversation we will explore today, the content writer helps a client delete a sub-account in Twilio and update their credentials. The client had expressed concerns about their security and wanted to ensure that they were on top of it.

The content writer starts by explaining the steps to delete the sub-account, which involves going to the ‘Sub-Accounts’ tab in the Twilio console and choosing the relevant account to be deleted. The writer then walks the client through how to update their credentials by going to the ‘Account Settings’ page and selecting the ‘Security’ tab. The writer emphasizes the importance of keeping track of all login and credential details to enhance online security.

The writer also suggests that if the client has any further issues with their disabled SAS account in Twilio, they should contact support for further assistance.

Onboarding for Missed Call Text Back

In another support conversation explored in the video, the content writer assists a client interested in the Missed Call Text Back feature by recommending having a private call to explain the setup process.

The writer goes on to explain the onboarding process for the feature, which involves adding a phone number and enabling the text back feature.

For clients interested in the Missed Call Text Back feature, it is essential to connect with a professional who can assist you through the process and answer any questions.

Examining Login Issues and DNS Records

Finally, the writer offers suggestions to a client experiencing login issues and DNS record problems. The content writer recommends that the client accesses their account via the regular Go High Level link, instead of using an alternate link, which would provide a more stable connection.

Additionally, the writer asks the user to share their screen to better assist them and examine their DNS records and other potential issues that may impact accessibility.

In conclusion, the video of the technical support conversation we explored in this Daily Q&A offers valuable insights on how to delete a Twilio sub-account, update credentials, enable the Missed Call Text Back feature, and examine login and DNS issues when using Go High Level.

By following the recommendations and tips outlined in these conversations, businesses and individuals can enhance their online security, streamline their operations, and build stronger relationships with their clients.

So, what do you think of today’s Daily Q&A? Did you learn any new tips and tricks related to online business operations? Share your thoughts and feedback in the comments section below.