Introduction
Hello there! My name is Sean, and I am thrilled to share some exciting news with you! In the next few weeks, we will be launching some amazing new releases that will make call reporting more efficient and user-friendly. If you are someone who relies on call reporting to track and improve your business’s communication, then this article is for you. In this piece, I’ll discuss the latest enhancements to call reporting that will help you take your call tracking to the next level.
Sub-account call reporting
One of the latest updates to our call reporting feature is the launch of sub-account call reporting. With this new feature, we have introduced a brand new call reporting user interface that comes with enhanced features. Now, you can get separate views for incoming and outgoing call reporting. This separation helps you to gain a better insight into your business’s calling patterns and improves tracking capabilities.
Call status breakdown
Our new call reporting interface also offers you enhanced call status breakdown features. You have access to answered, missed, no answer, declined, canceled, failed, and voicemail statuses for both incoming and outgoing calls. These detailed insights can help you to gain a better understanding of your team’s performance and where you need to focus your efforts to improve.
First-time caller alert
The first-time caller alert feature is a fantastic addition to the new call reporting platform. This feature provides you with first-time caller status breakdowns to give insights about your leads. By understanding who your first-time callers are, you can tailor your customer service experience and gain loyal customers.
Call duration stats
Call duration stats are another valuable addition to our enhanced call reporting feature. You can now access average call duration, total call duration, and top call sources and agents. This new feature offers clarity on how efficient your team is when it comes to answering calls and gives you insights to optimize call times to improve customer service.
Enabling enhanced call reporting
To take advantage of our new reporting capabilities, you can enable it by going to sub-account settings. From there, head to labs and toggle the enhanced call reporting option on. This simple step will provide you with access to all the fantastic features we have discussed above.
Unified and improved call reporting feature
We have made significant enhancements to our call reporting feature in terms of user interface and functionality. Our unified and improved call reporting feature makes it easier for users to navigate through the platform and access the information you need. This latest update takes the call reporting capabilities to the next level, providing an optimized user experience.
Conclusion
In conclusion, these enhancements to our call reporting feature are the result of tireless efforts by our team to make sure that our users have the best experience possible. These new features will provide you with comprehensive insights into your team’s calling patterns and enable you to refine your customer service strategies, increasing your bottom line. Don’t hesitate, take advantage of this fantastic opportunity, and start taking your call reporting to the next level today!