Integrating GBP with HighLevel: A Comprehensive Guide to Enhancing Calls and Chat


Are you looking for ways to boost the performance of your local business? Look no further! In this comprehensive guide, we will show you how to integrate Google My Business (GMB) with GoHighLevel to enhance your calls and chat functionality. As a team, we have successfully utilized this powerful combination to maximize lead capture and customer engagement. So, let’s dive in and learn how you can do the same!

Setting Up Call Tracking

One of the key features that GoHighLevel offers is call tracking. By integrating GMB with GoHighLevel, you can easily set up call tracking for your local business, ensuring that you capture all customer inquiries without missing a beat. Here’s how you can do it:

  1. Log in to your GoHighLevel account and navigate to the “Integrations” section.
  2. Click on “Google My Business” and follow the prompts to connect your GMB account.
  3. Once connected, you can start tracking your calls by assigning unique tracking numbers to each GMB listing or campaign.
  4. With call tracking enabled, you can now monitor and analyze call data to gain valuable insights into your customers’ behavior and preferences.

Enabling Chat Functionality

In addition to call tracking, GoHighLevel also offers a seamless chat functionality that can be integrated with your GMB account. By enabling chat, you provide your customers with an easy and convenient way to reach out to your business. Here’s how you can enable chat functionality:

  1. Go to the “Integrations” section in your GoHighLevel account.
  2. Select “Google My Business” and follow the instructions to connect your GMB account.
  3. Once connected, you can turn on the chat feature for your GMB listings.
  4. Customize the chat settings according to your preferences, such as business hours and automated replies.
  5. Now, customers can engage in real-time conversations with your team directly through GMB, improving their overall experience.

Leveraging Automated Workflows

Now that you have set up call tracking and enabled chat functionality, it’s time to leverage automated workflows in GoHighLevel to streamline your customer engagement process. Automated workflows allow you to create personalized sequences of actions based on specific triggers. Here’s how you can make the most of this feature:

  1. Within your GoHighLevel account, navigate to the “Campaigns” section.
  2. Create a new campaign or select an existing one.
  3. Set up triggers such as form submissions, chat interactions, or call inquiries.
  4. Build automated sequences that include personalized emails, SMS messages, or follow-up tasks.
  5. By automating these processes, you can ensure timely responses and nurture your leads effectively.

Maximizing Lead Capture and Customer Engagement

By integrating GMB with GoHighLevel and following the steps outlined above, you can significantly enhance your local business’s performance. Here are a few key takeaways:

  • Call tracking helps you capture all customer inquiries and gain insights into their preferences.
  • Enabling chat functionality allows for real-time engagement, improving customer satisfaction.
  • Leveraging automated workflows streamlines your customer engagement process, ensuring timely responses and effective lead nurturing.

In conclusion, integrating GMB with GoHighLevel is a game-changer for local businesses. It offers powerful features such as call tracking, chat functionality, and automated workflows, all of which contribute to enhanced customer engagement and lead capture. So, why wait? Start implementing these strategies today and take your local business to new heights!