Enhancing Contact Field Actions with Voice AI Overwrite Functionality

Introduction

Hey there! Today, we’re diving into the exciting world of contact field actions and how the new overwrite functionality in voice AI is revolutionizing the way we manage contact information. Let’s explore how this feature provides more control over updating contact details during customer interactions.

Taking Contact Field Actions to the Next Level

• A new Overwrite configuration field has been added to the Update contact field actions.
• This enhancement offers users increased control over deciding whether to overwrite existing contact fields with updated details.
• By utilizing this feature, you can now choose whether to retain the original contact information or replace it with fresh details gathered during subsequent calls.

Making Informed Decisions

Wondering how to access this game-changing functionality? Look no further! The checkbox for the overwrite feature can be easily located in the agent configuration sign under voice AI agents. This intuitive placement ensures that users can effortlessly make the necessary changes based on their preferences.

Wrapping Up

In conclusion, the voice AI overwrite functionality brings a new level of flexibility and customization to contact field actions. With the ability to select whether to update or maintain contact information, users can tailor their interactions to best suit their needs. Embrace this empowering feature and enhance your customer interactions like never before!

So, what are you waiting for? Dive in and experience the magic of voice AI overwrite functionality today!