New IVR Enhancements: Introducing the Say Play Feature for Recording Voicemail


In today’s digital age, finding innovative ways to enhance our communication experience is paramount. HighLevel, a renowned software company, has recently introduced a remarkable new feature in their platform. This groundbreaking addition, known as the Say Play feature, aims to revolutionize the recording voicemail workflow, especially for IVR usage. Let’s delve deeper into the specifics of this exciting update and explore its unique benefits.

A new phone feature is available in LC that enhances the record voicemail workflow action with a play beep option.

One of the standout features of the Say Play update is the integration of a play beep option into the record voicemail workflow. This addition transforms the user experience by providing an audible cue when it’s time to begin recording their message. No longer will users have to fumble around, uncertain of when to start speaking.

Here are some highlights of this new option:

  • Seamless integration: The play beep option seamlessly integrates into the existing record voicemail workflow, ensuring a smooth transition for users.
  • Increased clarity: With the audible beep, users are now provided with a clear signal to commence their message, eliminating any confusion or hesitation.
  • Enhanced professionalism: The inclusion of the play beep option adds a touch of professionalism to voicemail recordings, enhancing the overall communication experience.

Users can now add voice instructions to include a written or audio message before recording.

Another noteworthy enhancement brought about by the Say Play feature is the ability for users to add voice instructions before they begin recording their voicemail message. This innovative addition allows for greater customization and flexibility, ensuring that the intended message is relayed with utmost clarity.

Take a look at the benefits of this voice instruction capability:

  • Personalized communication: By including voice instructions, users can provide context or additional information to their callers, creating a more personalized and informative voicemail experience.
  • Clear communication: Users can now deliver detailed instructions or prompts, ensuring that callers understand the purpose of their message or any specific actions required.
  • Time-saving: Voice instructions streamline the voicemail process by providing callers with relevant information upfront, minimizing the need for back-and-forth exchanges.

This feature is specifically designed for IVR usage.

HighLevel’s Say Play feature is primarily designed to elevate the IVR (Interactive Voice Response) experience. IVR systems are widely used in customer service and call center environments, allowing callers to navigate through a menu of options using voice commands or keypresses.

Here’s why this feature is a game-changer for IVR usage:

  • Increased efficiency: With the Say Play feature, callers can receive important instructions or prompts before recording their message, ensuring a more efficient call flow.
  • Streamlined experience: Voice instructions minimize confusion and help callers find the right menu options or leave clear and concise voicemail messages, resulting in a seamless IVR experience.
  • Customization potential: IVR systems can now be tailored to meet specific business needs, providing a more personalized and effective communication channel.

In conclusion, HighLevel’s Say Play feature represents a significant leap forward in the realm of voicemail recording. With the addition of the play beep option and voice instructions, the user experience is fundamentally transformed, offering enhanced clarity, professionalism, and customization. Specifically designed for IVR usage, this feature promises to be a game-changer in improving communication workflows. Embrace these new enhancements and revolutionize your voicemail experience today!

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